Refund policy

Return & Refund Policy

Last Updated: August 9, 2026

At SINIZE, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Returns

You may request a return if:

  • The product is damaged or defective upon delivery.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The product does not match the product description.

Return requests must be submitted within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The original packaging, tags, and accessories should be included.

  • You must provide your order details and, where applicable, photos or videos showing the issue.

Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return.

3. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to your original payment method or through another suitable method.

Refund processing time may vary depending on your payment provider or bank.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

We may arrange a replacement or refund depending on the situation.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Any such restrictions will be mentioned on the relevant product page.

6. Return Shipping

If the return is due to a product being defective, damaged, incorrect, or incomplete, we may cover the applicable return shipping costs.

For other return requests, return shipping charges may apply.

7. How to Request a Return

To request a return or refund, please contact our customer support team with your order number and details of the issue.

Email: Spbozldrop@gmail.com

We will guide you through the return process.

8. Contact Us

SINIZE
Poolapees, Urakam, Malappuram
Kerala – 676519, India
Email: Spbozldrop@gmail.com